FAQs
Protective Patio Covers
FAQs
The protective covers are available in black, light grey and beige.
Yes, all our covers use waterproof solution dyed polyester. The water can even pool on the fabric and it will not seep through. Please note that even though our seams are double turned and stitched, if water is left to pool directly on the stitching it will eventually seep through the fabric over time.
📏 Ordering online? Every product page has a measuring guide for that exact item.
📸 Need a design we don't offer online? Don't order online. Send us photos of your item and we'll mark them up showing exactly where to measure, then quote you for a 100% Bespoke Cover.
Not necessarily — the photo search is a guide to help you quickly find likely matches. It’s AI and can be wrong about shape or size. Before ordering, open the product page, use its measuring guide, and compare the cover’s measurements with your item. Unsure? Send us photos on live chat and we’ll guide you.
Ready made covers are delivered within 10-14 days.
Some cover retailers offer multiple grades of material in their covers, from inferior to premium quality. We only supply quality outdoor covers and only use premium material.
PVC/Vinyl is heavy duty, waterproof and feels thick and durable, but they simply don't last. Usually within 12-18 months they go brittle and crack, making them useless. Recycled polyester is even worse and can break down within 6 months.
Yes, many cover retailers offer 2, 3 or 5 years warranty however they have many conditions and waivers such as waterproofing and fading. Our covers come with a 1-year warranty and it covers waterproofing and excess fading.
No, in our many years of making outdoor furniture covers this has never been an issue. Sometimes furniture is made using inferior materials such as poor quality timbers, fabrics, rope and wicker. We don’t know the durability of items you are covering, how they are made, what materials were used, if they are suitable for your environment or if the manufacturer designed it to be covered. Only use outdoor covers on outdoor furniture. Indoor furniture should be kept indoors.
No, it’s recommended to leave a couple of cm between the ground and the cover to assist in airflow. Don’t use protective outdoor furniture covers on indoor furniture. Only use outdoor covers on outdoor furniture. Indoor furniture should be kept indoors.
All our covers are made from a solution dyed 200gsm polyester. The covers have the same appearance of a good quality outdoor lounge cushion however feature a TPU coating on the underside that makes them waterproof.
With outdoor covers there are 2 types of materials.
1st is Vinyl/PVC based – This is what hardware store, Barbecue retailers supply. It’s great for waterproofing in the short term however in 12 – 18 months it will crack and tear, making the cover useless. PVC/vinyl do not show gradual fading, however they go brittle and flake into pieces.
2nd. Polyester – this is what our covers are made of. They won’t crack and split like the other covers, they also won’t turn a white colour or flake. The covers will fade gradually as time goes by. This does not effect the longevity of the cover or it’s ability to protect the item being covered.
CUSTOM MADE COVERS
Yes, providing the covers are ordered at the same time.
READY MADE COVERS
No. Ready-made covers are produced in bulk when stock is low of a specific size. Because the covers are not made at the same time, the yarn is also not produced at the same time. As such slight variations in colour and texture are unavoidable. Most orders are delivered in the identical texture and colour however this cannot be guaranteed and if it is vital that the covers are a 100% perfect match then order a custom made cover.
The lifespan of a patio furniture cover depends on its location and level of exposure. For example, a cover fully exposed year after year in Winnipeg—facing extreme cold, heavy snow, ice, and wind—will naturally have a shorter lifespan than one used in a more moderate setting, such as a patio that is partially sheltered in Vancouver.
Based on our experience, a cover can typically be expected to last 5–6 years in a semi-exposed location, or 3–4 years when left fully exposed to the elements year-round in Canadian conditions.
Click on the “Return policy” at the bottom of any page and fill out the “return form”.
Please Note: Do NOT send the cover/s to our warehouse until you have received a return notice. Returns without a return notice will not be processed.
Your refund will be processed within 5 business days by the same payment method used for the original order. Please note some credit cards take 2-5 business days before the funds clear your account. Refund applies to cancellation within 24 hours.
Store credit applies to ready made covers cancelled after 24 hours of order and have successfully been returned to the warehouse. Store credit will be processed within 5 business days.
This will affect the waterproofing properties and void the warranty. You can use a garden hose to clean the cover or clean it using warm soapy water and a sponge or cloth. Avoid using a brittle brush or abrasive cleaning pad.
Cushion Covers
FAQs
For cushions it is best to measure the space/furniture where the cushion will be. If ordering cushion covers remove the existing cushion covers from cushion and measure from seam to seam. Alternatively send us photos of your cushion or the space and we will guide you on how to easily and accurately measure.
No, many suppliers of cushion covers use inferior fabrics that are not as durable as Olefin. Other retailers have hidden options extras and charge for ties, piping and zippers. Our cushions are also guaranteed against workmanship defects and fading for 3 years.
1. We source our fabrics and foam directly from the factory, not from a wholesaler.
2. We do not pay rent for high-street retail shopfronts.
3. Instead of salespeople in individual stores, we operate a centralised customer service team.
4. We manufacture in our own factory rather than outsourcing production.
5. Like your clothing, computer, phone, and patio furniture, our cushions are not made in Canada. See below to learn the truth about “MADE IN CANADA”.
This is custom heading element
Our cushions are made in Ho Chi Minh, Vietnam. We don't hide this, in fact we are very proud of our factory. Because our factory is not located in Canada we are able to:
- Hire the best staff in the industry ensuring quality and consistency.
- Provide better quality cushions as we can spend more time making each cushion cover.
- Be 30% - 60% less than other cushion companies.
Your fridge, phone, computer and patio furniture are not made in Canada so why would you pay 30% - 60% more for your covers to be assembled here?
The following need to be done before making cover:
1. Design the cover
2. Create cutting drawings
3. Create template for cutting or chalk up fabric for cutting
4. Cut the material into shape including allowances for seam
These costs/time are the same whether 1 cover or 20. So instead of the cost being divided by 20 covers it's added to the price of fewer custom made covers. Because the item is custom-made more attention to detail is required at each step of production especially during the sewingg.
Yes, providing it's on a COLD and DELICATE CYCLE without other items in the washing machine.
We can accommodate sizes as small as 5cm in the length/depth and 3cm thick. We can make cushions in excess of 5 metres long, 2.5 metres deep and 20cm thick. The outdoor fabric comes in widths of 150cm. So if the cushion are greater than 150cm in BOTH the length and depth then there will be a join. For examples of joins please ask our team for more information.
Yes, we do offer branding with both embroidery and printing options depending on the quantity of cushion.
Please note printing on all-weather outdoor fabrics like Olefin, Acrylic or Sunbrella ( water repellent fabrics ) is not the same as printing on polyester or cotton,. The printing will not bond to the fabric as well, nor will the printing be as clear. If the cushions are going to be used for prolong periods or the branding needs to be 100% perfect embroidery is recommended over printing.
If the project lead time is 4 weeks or more we can arrange a sample of cushion cover with printing to be couriered to you within 1 week of the order being received.
All our cushions come with 3 years warranty and replacement guarantee this covers both workmanship and fading.
Our cushions are made from Olefin which offer outstanding protection against the harshest elements.
Although it sounds like a brilliant idea, it is not recommended to have so called "waterproof cushion covers"
1st To make a cushion waterproof a PU coating is applied to the underside of the fabric. This does make the material waterproof, however it means the fabric no longer breathes. This will cause the seat to get hot and sweaty especially if wearing shorts.
2nd Even though the fabric is waterproof the water will still penetrate through the Joins / Stitching. This will trap the moisture which will cause the foam to go mouldy and smelly.
3rd The coatings that make the cushion waterproof only bonds to polyester fabric work with proper outdoor fabrics Olefin & Sunbrella ) all polyester will fade gradually and continuously.
General FAQ
The Cover Company offers the widest range of quality patio furniture covers and all weather cushion covers here in Canada.
The Cover Company is an online retailer serving Canada, US, UK, Australia and New Zealand. By not having a brick-and-mortar store we are able to offer you better prices and fast delivery.
PROTECTIVE COVERS
Click HERE to see recently made covers photographed by customers and close up of black and light grey
CUSHION COVERS
Click HERE to see cushion and cushion covers we’ve made:
You can get an instant quote online and orders can be placed through the website. Otherwise you can live chat or email us for a quote.
Yes, However you will save money ordering online.
Custom-made orders placed online are automatically processed through a streamlined and quicker process. The steps for custom-made covers are:
1. Have CAD drawings made
2. Email drawings for approval
3. Revise drawings as needed
4. Amend and finalise drawings
5. Wait for approval before putting the order into production
Please note step 2-5 are only for orders requiring “Expert Review”.
All major debit and credit cards are accepted, including Visa, MasterCard, and Apple Pay.
Our warehouse does not currently offer a collection option at this time. However delivery is free for all orders over $95 or $19 for smaller orders.
Yes we deliver throughout Canada. Delivery is free for all orders over $95 or $19 for smaller orders.
To ensure fast delivery orders are sent by courier and delivered to your door, so we'll need a residential or business address. Couriers aren't able to deliver to PO Boxes, General Delivery addresses, Canada Post FlexDelivery addresses, or parcel lockers.
Yes, international delivery is $69.
Because of the detailed nature of covers it is vital we keep measurements, photos and details in writing.
Over the telephone we cannot see the items to be covered which makes finding the best solution less likely. If there are multiple items that need covering or the cover is complex there is a higher chance for human error over the telephone.
Our customer service team is available every day from 10am until 7:30pm via the live chat on the website or via email.
Standard: 4 weeks
Express: 3 weeks
Priority Express: 10-14 days
✅ Can be customized: size, colour and the optional accessories shown on the product page.
❌ Cannot be changed: the design itself — it is fixed as shown.
Our online covers are Custom Templates — made to your exact measurements, with bespoke-level quality at the best price and fastest turnaround.
📸 Need design changes? Don't order online — send us photos and we'll make you a 100% Bespoke Cover instead.
WITH Expert Review
- We send you a drawing to approve before production.
- We answer your questions and can guide you on measuring — send photos if you like.
- It does not include changes to the Online Custom Template you ordered.
- If the cover you ordered won’t suit your item, we’ll offer other options and outline any pricing variations.
WITHOUT Expert Review
- Your order goes straight to production based on your order.
- No drawing is sent.
- Anything you send after ordering — notes, emails or photos — will not be reviewed (Terms 4.5).
PRIORITY EXPRESS
Your custom made cover will jump the production queue and will be made immediately. Once made, your custom cover won't hang around waiting to be collected! Instead we’ll chauffeur it to the depot where it will be sent to you directly on the fastest courier service available.
EXPRESS
Express custom made covers will be made before non-express and then couriered to the warehouse and dispatched. With express delivery you can expect the cover to arrive within 3 weeks.
The above options can be selected on the product page
Please note regardless of the lead time selected delivery is still $19 at checkout for all orders under $79
Address changes allowed within 24 hours of ordering only. • After 24 hours → changes not possible. • Incorrect or incomplete address → $19 redelivery fee
NOTE: We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout. Change requests (within allowed time): email Service@TheCoverCompanyca.com with your name, order number, and new address.
Once an order is placed it cannot be held, paused, postponed, or scheduled for a later dispatch or delivery date. This applies to all orders, whether made to measure or ready-made. Orders are dispatched automatically as soon as they are ready.
READY MADE PROTECTIVE COVERS
Your order can be cancelled within 24 hours of placing your online order.
Please note a 5% Merchant / Admin fee will be deducted from the refund.
If the cover has already been shipped then it will be treated under the change of mind policy.
CUSTOM MADE COVERS - BOTH CUSHION & PROTECTIVE
Your order can be cancelled within 24 hours of placing your order.
Please note a 5% Merchant / Admin fee will be deducted from the refund amount.
If we have already sent you the drawing, the expert review, drawing & consultation fee is not refunded.
You don’t need to be at home to receive delivery. Our courier will leave your order in a safe place where possible. If delivery is to an apartment or there is nowhere suitable to leave the order the courier will leave a card for redelivery or collection from the local collection point.
Your cover is made to order and ships directly to you, so it travels a little differently to a typical in-stock online order. Here's what to expect:
1. Made and collected - once your cover is finished it's collected and begins its journey to you. For the first few days your tracking details are still being prepared, so it's normal not to have a tracking number straight away.
2. Tracking emailed - within 2-3 business days we'll email you your tracking number. At this early stage the link may not show movement yet. This is completely normal and doesn't mean anything is wrong.
3. Arrives in Canada - this is when your tracking comes to life. Your local courier picks up your parcel and tracking begins updating with real movement.
4. Delivered to your door - your local courier completes the final delivery.
In short, there's a short quiet period at the start while your tracking is being prepared and your order makes its way to you. Once it reaches Canada everything updates as you'd expect. Most orders arrive within 9-14 days.
Check your email including your spam/junk folder for an email from The Cover Company. If you cannot see the tracking details email us with the name on the order and the order number and we will come back to you as soon as possible.
We love getting covers to customers as early as possible. If your order is delayed we will let you know as soon as possible. Should your order be delayed by more than 18 days upon request (via email) we will cancel your order and refund your money in full.
Please note we cannot and will not refund if the order is in transit.
Our warehouse is located at 455 Finchdene Square, Scarborough, Toronto, ON, M1X 1B7.
Please note the warehouse only permits collection from couriers that have already conducted a site induction.
No, our GST registration with CRA is pending as such we do not charge GST.
Due to the demand for our products, we very seldom run sales or offer discount codes. On the rare occasions we do, the following applies.
Clearance items
Clearance stock is sold as-is at the marked price and is final sale — it cannot be returned or exchanged for change of mind. Your rights under consumer law in relation to faulty items are not affected.
Promotional pricing
Promotional prices apply only for the stated period. Offers cannot be combined, applied to clearance items, or applied to orders placed outside the promotion dates. Only one promotion can be used per order.
Applying a promotion to an order
Any promotion must be applied at checkout, before payment. If an eligible promotion was not applied at the time of ordering:
- Within 24 hours of the order — we will adjust the order and refund the difference to the original payment method.
- Between 24 hours and 7 days — the difference will be issued as a store credit, valid for 12 months from the date of issue.
- After 7 days — no adjustment can be made.
Please check your order summary before completing payment.
No, we were founded in Sydney, Australia and are incorporated overseas. However our warehouse is based in Scarborough, Toronto.